A QUICK INTRODUCTION

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AGENDA

Lesson 1: Configuring Users

Adding & Organizing Support Reps & Teams
Adding & Organizing Customers:

Manually
In Bulk (via CSV)
Utilizing SSO (single sign on)
API & Integrations

Lesson 2: Configuring Channels

Email Boxes
Ticket Submission Page

Manually
In Bulk (via CSV)
Utilizing SSO (single sign on)
API & Integrations

Lesson 3: Configuring Your Help Center

Adding & Organizing Support Reps & Teams
Adding & Organizing Customers:

Manually
In Bulk (via CSV)
Utilizing SSO (single sign on)
API & Integrations

Lesson 4: Configuring Views

Adding & Organizing Support Reps & Teams
Adding & Organizing Customers:

Manually
In Bulk (via CSV)
Utilizing SSO (single sign on)
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