Customer Support Tutorials
Learn to add & organize users
Support multiple emails, live chat, telephone and social networks
Organize tickets into queues
Quickly respond to common issues with templated responses
Add custom fields to classify & organize tickets
Automatically assign & respond to specific requests
Track & report on issues, agent performance and more
IT Help Desk Tutorials
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Configure email support and an IT ticket submission page
Add custom fields to track assets and request types
Organize tickets into specific queues
Create automatic assignment rules and notifications
Report on issues, agent performance and more
Integrate 3rd party asset management and remote access solutions