AGENDA
1. Connecting Your Email Inbox(es)
- Integrating standard email
- Quick connect for Gmail
- Customizing email messaging & branding
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2. Configuring Live Chat
- Activating & installing Zopim live chat
- Customizing the chat widget
- Proactive chat & engagement rules
3. Configuring Voice Support
- Enrolling in and enabling Zendesk’s telephony solution
- Configuring custom greetings & messaging
- Voice reporting options
4. Configuring Twitter Support
- Connecting your company’s Twitter account
- Configuring searches & converting Tweets
5. Configuring Facebook Support
- Connecting your company’s Facebook account
- Managing wall posts and private messages
